Refund Policy

Our Refund Policy

At StarSEOtools, customer satisfaction is our top priority. If you are not satisfied with your purchase or experience, we offer a refund as long as it falls within the following conditions:

1. Refund Request Period

You can request a refund within 30 days of your purchase. After this period, we cannot offer you a refund or exchange. To be eligible for a refund, you must provide proof of purchase.

2. Refund Eligibility

Refunds will only be issued for the following reasons:

• If you experience a technical issue with our tools that we are unable to resolve the issue within 3 days.
• If the product you received is substantially different from what was advertised or described.

3. Non-Refundable Items

We do not offer refunds in the following cases:

• Some of the tools are restricted (eg: Semrush site audit, adding your project to our tools, etc)
• If the product has been used for a period longer than 30 days.
• If the user has violated our terms of service or engaged in fraudulent activities.
• If the product has been purchased through third-party resellers or marketplaces.

4. How to Request a Refund

To request a refund, please contact our customer support team by emailing [email protected] or Healpdesk Ticket. Include your order number and a brief explanation of the issue you encountered. Our team will review your request and process the refund if eligible.

5. Processing Time

Refunds typically take 5-7 business days to be processed after approval. The funds will be returned to the original payment method you used for the purchase.

6. Changes to This Policy

We reserve the right to update or modify our refund policy at any time. Any changes will be communicated to you via email or posted on this page.

Contact Us

If you have any questions or concerns about our refund policy, please feel free to reach out to our customer support team at [email protected] or Healpdesk Ticket..